The figure is the result of the first-ever online public poll, jointly launched by the United Nations Development Programme (UNDP) and VietNamNet at http:// www.hienkecchc.vn, on Vietnamese citizens’ views of and experiences with public administrative procedures.
The survey which has been active for three months drew the participation of 1,500 people and half of the answers came from Hanoi, Ho Chi Minh City, the northern port city of Haiphong and the Mekong delta city of Can Tho.
As part of the survey, people were encouraged to provide their own recommendations on how to simplify different administrative procedures and/or improve public administrative services.
Other troublesome administrative procedures include building permits (8.79 percent), petitions (7.29 percent) and social insurance (6.34 percent).
Up to 67 percent of surveyed people said that administrative procedures required too much paperwork while 73 percent said that they should ask for help from friends or relatives in order to complete this paperwork and 50 percent complained public employees were not familiar with their work.
Vietnam Plus
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