From now on, locals in the capital city can access the website egov.hanoi.gov.vn to process administrative procedures such as registering a birth, death or marriage, and certifying copied documents in Vietnamese.
People’s Committees in wards and communes are in charge of receiving the requests and coordinating with authorised agencies in replying. The duration of processing a request is expected to be shortened from 20 days to five days, and will contribute to the preservation of citizens’ data online.
The move is considered a breakthrough in the city’s administrative reform towards a simplified and transparent administration, which will help improve Hanoi ’s business environment as well as the responsibility of public servants. It has been welcomed by both locals and enterprises.
Hanoi has set a target of implementing the e-government system in all 584 communes and wards across the city by the end of 2016, while providing 80% of public services online by 2020.