Customers recommended to stop using Samsung Galaxy Note 7

Customers should stop using Samsung Galaxy Note 7 immediately, said the Vietnam Competition Authority under the Ministry of Industry and Trade. 

According to the agency, Samsung Galaxy Note 7 owners should contact the Samsung Vina Company via the hotline 1800 588889 or Samsung’s customer centres to swap their phones for safe ones. 

Other consultation services are also available on the free-of-charge hotline 1800 6838. 

Early this month, the agency received reports on explosions relating to the smartphone due to its battery errors. It then had a working session with representatives from Samsung Group and Samsung Vina Company to clarify the information.

According to Samsung Vina Company, the swap programme was applied for 12,633 handsets sold in the domestic market from August 19 to September 7. 

The smartphone maker from the Republic of Korea launched Galaxy Note 7 in early August. Over 2.5 million sets have been sold in 10 markets worldwide. 

However, following reports of 35 explosions due to the phone’s faulty battery, sales of the phone was suspended on September 2 and recalling started in the US.

Add new comment

Related

Half of Vietnam phone users still use non-smartphones
Half of Vietnam phone users still use non-smartphones

About half the mobile phone users in Vietnam, Indonesia, and the Philippines still use non-"smart" devices, or feature phones, while all other countries in the Asia Pacific (APAC) and Oceania are making a clear and rapid transition to smartphones, according to a study by Opera Mediaworks and the Mobile Marketing Association (MMA).

Half of Vietnam phone users still use non-smartphones

Half of Vietnam phone users still use non-smartphones

About half the mobile phone users in Vietnam, Indonesia, and the Philippines still use non-"smart" devices, or feature phones, while all other countries in the Asia Pacific (APAC) and Oceania are making a clear and rapid transition to smartphones, according to a study by Opera Mediaworks and the Mobile Marketing Association (MMA).

Vietnamese spending more money on smartphones
Vietnamese spending more money on smartphones

The average price of smartphones sold in Vietnam is VND5 million, higher than last year’s price of VND4.2 million.

Vietnamese spending more money on smartphones

Vietnamese spending more money on smartphones

The average price of smartphones sold in Vietnam is VND5 million, higher than last year’s price of VND4.2 million.