Other consultation services are also available on the free-of-charge hotline 1800 6838.
According to Samsung Vina Company, the swap programme was applied for 12,633 handsets sold in the domestic market from August 19 to September 7.
The smartphone maker from the Republic of Korea launched Galaxy Note 7 in early August. Over 2.5 million sets have been sold in 10 markets worldwide.
However, following reports of 35 explosions due to the phone’s faulty battery, sales of the phone was suspended on September 2 and recalling started in the US.