Fewer complaints, denunciations lodged in 2016: Inspectorate

He said at the second plenum of the National Assembly’s Committee for Legal Affairs on September 23 that the number of citizens coming to state administrative agencies to file complaints, denunciations and opinions has declined 5.4 percent and the total number of petitions has dropped 10.6 percent. The number of complaint and denunciation cases under the jurisdiction of state administrative agencies has fallen 8.6 percent from a year earlier. 

Most of the cases related to administrative work, land management and use, finance and banking, basic construction investment, and social policy implementation, Huan said. 

He noted that despite those decreases, the complaint and denunciation situation remains complicated in the Central Highlands and some central and southern provinces, especially after the marine pollution in the four central provinces earlier this year. 

Administrative agencies have managed to take control of the situation and ensured social order and political safety, he said, adding that local administrations, ministries and agencies have improved their sense of responsibility towards the settlement of complaints and denunciations, with higher rate of solved cases. 

From now through 2017, the Government will focus on overhauling policies and laws related to complaints and denunciations, especially complex cases involving many people. 

The Government will try to enhance the quality of complaint settlement and raise the rate of solved complaints and denunciations to over 85 percent of the total cases, Huan added.