Vietnam Airlines goes digital with customer satisfaction survey

Wednesday, 18:57, 05/07/2017

VOV.VN - Vietnam Airlines has unveiled that it has officially replaced it antiquated manual online survey scheme with the launch of an all-new online digital survey program aimed at improving customer service.

The Vietnam News Agency reported on July 5 that the new system is up and running. Customers can now log on to the survey website to provide their comments and feedback at http://www.questionpro.com/a/TakeSurvey?id=235527.

As an added incentive for customers to provide their feedback, Vietnam Airlines also announced it would randomly award six customers that provide feedback any time this year free roundtrip tickets for a domestic flight of their choice.

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